Delete Your Neverhold Account and Data
If you wish to permanently delete your Neverhold account and the associated data we hold about you, follow the steps below. Neverhold is the developer and publisher of the Neverhold app shown on the Google Play store.
Policy summary: 30-day grace period. We will send you reminder emails with a link to cancel the deletion. Processing within 30 days after grace ends. Anonymized transaction data retained 7 years for tax compliance. Backups overwritten within 90 days.
Mexico (LFPD): Account deletion implements your right of "Cancellation" (Cancelación) under the Ley Federal de Protección de Datos Personales en Posesión de los Particulares.
Request deletion from this page
Enter the email, phone number, and username (full name) on your Neverhold account. Choose how to receive a verification code, then submit your deletion request.
We sent a code to your email. Enter it below.
Your deletion request has been submitted.
A 30-day grace period applies. We will send you reminder emails (weekly or bi-weekly) to the email on file. Each email will include a link to cancel the deletion if you change your mind. After the grace period, your account and data will be processed for deletion.
Other ways to request deletion
Data We Delete
When you delete your Neverhold account, we delete or anonymize the following data associated with your account:
| Data type | Status |
|---|---|
| Account information (name, email, phone number, password) | Deleted |
| Profile information (avatar, preferences, settings) | Deleted |
| Call history and call logs stored on our servers | Deleted |
| Voicemail messages and call recordings | Deleted |
| Hold detection training data and audio | Deleted |
| Subscription and purchase records (linked to your account) | Deleted or anonymized |
| Loyalty points, referrals, and transaction history | Deleted |
| User settings and screening preferences | Deleted |
Data We Retain (Anonymized)
For legal and accounting compliance, we retain anonymized records for 7 years:
- Transaction amounts and dates — for tax and regulatory audits
- Product IDs — for revenue reconciliation
- No PII — names, emails, and phone numbers are not retained in legal retention
Additional Retention Period
Processing timeline: We process account deletion requests within 30 days of receiving a verified request. After that, your personal data is removed from our active systems.
Backups and logs: Deleted data may persist in encrypted backups for up to 90 days before being overwritten. We do not use backed-up data for any purpose other than disaster recovery.
Third-party data: Data previously shared with service providers (e.g., Firebase Analytics, Crashlytics, Twilio) is subject to their respective retention policies. We do not control retention by those providers once data has been transmitted.
Need Help?
If you have questions about account deletion or your data, contact us at support@neverhold.co or visit our Support and Privacy Policy pages.
Mexico: To exercise your ARCO rights (including Cancellation) under the LFPD, or to file a complaint, you may contact the INAI at www.inai.org.mx.