Delete Your Neverhold Account and Data
If you wish to permanently delete your Neverhold account and the associated data we hold about you, follow the steps below. Neverhold is the developer and publisher of the Neverhold app shown on the Google Play store.
Policy summary:
- Verified accounts (email and/or phone confirmed): OTP verification is required before deletion begins. A 30-day grace period follows. We send reminder emails with a cancel link. If an admin has not erased the account by hand, it is automatically deleted 1 day after the grace period ends.
- Unverified accounts (neither email nor phone confirmed): deletion is immediate and permanent after you confirm — there is no grace period and no cancel window.
Anonymized transaction data retained 7 years for tax compliance. Backups overwritten within 90 days.
Mexico (LFPD): Account deletion implements your right of "Cancellation" (Cancelación) under the Ley Federal de Protección de Datos Personales en Posesión de los Particulares.
Request deletion from this page
Enter the email, phone number, and username (full name) on your Neverhold account. Choose how to receive a verification code, then submit your deletion request.
We sent a code to your email. Enter it below.
Your deletion request has been submitted.
A 30-day grace period applies. We will send you reminder emails to the email on file with a link to cancel the deletion. If you do not cancel, and an admin has not erased the account manually, automatic deletion runs 1 day after the grace period ends.
This account was unverified, so deletion was immediate and permanent. There is no grace period or cancel link.
Other ways to request deletion
Data We Delete
When you delete your Neverhold account, we delete or anonymize the following data associated with your account:
| Data type | Status |
|---|---|
| Account information (name, email, phone number, password) | Deleted |
| Profile information (avatar, preferences, settings) | Deleted |
| Call history and call logs stored on our servers | Deleted |
| Voicemail messages and call recordings | Deleted |
| Hold detection training data and audio | Deleted |
| Subscription and purchase records (linked to your account) | Deleted or anonymized |
| Loyalty points, referrals, and transaction history | Deleted |
| User settings and screening preferences | Deleted |
| Æther / TAP cards stored with your account | Deleted |
| OAuth identities and connected mailbox tokens (Google, Microsoft, iCloud) | Deleted / revoked |
| TAP / Æther cloud backups stored with your account (Business Account) | Deleted — includes TAP card photos and designs; never included Medical ID |
| Business Account / Remove Ads entitlements tied to the account | Deleted (store records may be anonymized) |
| On-device encrypted vault (TAP cards + Medical ID per account on that phone) | Removed when you delete the account from the app on that device |
| TAP Medical ID and emergency-contact lists | Device-only — not in cloud backups; removed from the device when you delete the account on that phone; copies already SMS’d to contacts stay with their carriers |
| In-app Message Center items (including emergency alerts) | Deleted |
Data We Retain (Anonymized)
For legal and accounting compliance, we retain anonymized records for 7 years:
- Transaction amounts and dates — for tax and regulatory audits
- Product IDs — for revenue reconciliation
- No PII — names, emails, and phone numbers are not retained in legal retention
Additional Retention Period
Processing timeline: Verified accounts: 30-day grace, then automatic erasure 1 day later if still pending. Unverified accounts: immediate permanent deletion after confirmation. Anonymized legal retention still applies as described above.
Backups and logs: Deleted data may persist in encrypted backups for up to 90 days before being overwritten. We do not use backed-up data for any purpose other than disaster recovery.
Third-party data: Data previously shared with service providers (e.g., Firebase Analytics, Crashlytics, Twilio) is subject to their respective retention policies. We do not control retention by those providers once data has been transmitted.
Need Help?
If you have questions about account deletion or your data, contact us at support@neverhold.co or visit our Support, TAP Privacy, and Neverhold Privacy pages.
Mexico: To exercise your ARCO rights (including Cancellation) under the LFPD, or to file a complaint, you may contact the INAI at www.inai.org.mx.