Delete Your Neverhold Account and Data
If you wish to permanently delete your Neverhold account and the associated data we hold about you, follow the steps below. Neverhold is the developer and publisher of the Neverhold app shown on the Google Play store.
Policy summary:
- Enter the details on your account to request deletion. A 30-day grace period then starts. To cancel, log back in and choose to cancel. If you don't cancel, your account and data are deleted 1 day after the grace period ends.
Anonymized transaction data retained 7 years for tax compliance. Backups overwritten within 90 days.
Mexico (LFPD): Account deletion implements your right of "Cancellation" (Cancelación) under the Ley Federal de Protección de Datos Personales en Posesión de los Particulares.
Request deletion from this page
Enter the email or phone number on your account. Adding your full name helps us match the right account.
Thanks. If the information you entered matches an account, it will be scheduled for deletion under our Terms, with a 30-day grace period.
Other ways to request deletion
Data We Delete
When you delete your Neverhold account, we delete or anonymize the following data associated with your account:
| Data type | Status |
|---|---|
| Account information (name, email, phone number, password) | Deleted |
| Profile information (avatar, preferences, settings) | Deleted |
| Call history and call logs stored on our servers | Deleted |
| Voicemail messages and call recordings | Deleted |
| Hold detection training data and audio | Deleted |
| Subscription and purchase records (linked to your account) | Deleted or anonymized |
| Loyalty points, referrals, and transaction history | Deleted |
| User settings and screening preferences | Deleted |
| Æther / TAP cards stored with your account | Deleted |
| OAuth identities and connected mailbox tokens (Google, Microsoft, iCloud) | Deleted / revoked |
| TAP / Æther cloud backups stored with your account (Business Account) | Deleted — includes TAP card photos and designs; never included Medical ID |
| Business Account / Remove Ads entitlements tied to the account | Deleted (store records may be anonymized) |
| On-device encrypted vault (TAP cards + Medical ID per account on that phone) | Removed when you delete the account from the app on that device |
| TAP Medical ID and emergency-contact lists | Device-only — not in cloud backups; removed from the device when you delete the account on that phone; copies already SMS’d to contacts stay with their carriers |
| In-app Message Center items (including emergency alerts) | Deleted |
Data We Retain (Anonymized)
For legal and accounting compliance, we retain anonymized records for 7 years:
- Transaction amounts and dates — for tax and regulatory audits
- Product IDs — for revenue reconciliation
- No PII — names, emails, and phone numbers are not retained in legal retention
Additional Retention Period
Processing timeline: 30-day grace period after you confirm, then automatic deletion 1 day after it ends if you don't cancel. Anonymized legal retention still applies as described above.
Backups and logs: Deleted data may persist in encrypted backups for up to 90 days before being overwritten. We do not use backed-up data for any purpose other than disaster recovery.
Third-party data: Data previously shared with service providers (e.g., Firebase Analytics, Crashlytics, Twilio) is subject to their respective retention policies. We do not control retention by those providers once data has been transmitted.
Need Help?
If you have questions about account deletion or your data, contact us at [email protected] or visit our Support, TAP Privacy, and Neverhold Privacy pages.
Mexico: To exercise your ARCO rights (including Cancellation) under the LFPD, or to file a complaint, you may contact the INAI at www.inai.org.mx.